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Search results for “hotel lobby”
Alitrip integrates VR into impending “future hotels 2.0”
05/23/2016
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9:35:28 AM
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Shaohua Li, President of Alitrip, said that his company would integrate VR technology into online hotel reservation in its “future hotels 2.0” strategy that aims to provide online solutions for hotels and build a cloud-based hotel management system.
The true cost of distressed passengers, walked guests, and poor customer service
04/22/2016
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7:42:16 PM
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Today, the voices of angry customers have become amplified by social media, and the voice of an unsatisfied customer is louder than ever. The cost of these negative customer experiences is paramount. Big brands lose hundreds of millions of dollars due to customer churn and, importantly, negative mentions of poor customer service in social media that can harm a brand’s reputation.
Robots and hotels – just expect simple tasks as of now
03/27/2016
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10:15:44 PM
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Robots as a proposition for hotels are exciting and can charm guests. But can they go beyond this and understand what guests want? Probably yes, they can in the future.
How mobile will transform hotel front desks next year
12/28/2015
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9:24:00 AM
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Although mobile has set up shop in thousands of hotels with the popularity of keyless room entry and personal concierge applications this year, it could soon also take over front desks with self-service check-in options for guests, according to new research from Samsung Insights.
Airbnb feels sting of French hoteliers as web deal is killed
12/17/2015
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9:34:38 AM
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Airbnb Inc. felt the wrath of France’s hoteliers after a deal for customer referrals with the country’s most-visited travel-booking website was killed amid pressure from unions.
Hotel Indigo Puts Large Touch Screens in Lobbies to Serve as Neighborhood Guides
02/27/2014
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5:33:00 PM
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Hotel Indigo is installing 42-inch HP plasma TV in the lobbies of all its properties in North America, but don’t expect guests to be gathering around the screens to catch the latest basketball telecast or Girls episode.
The naked truth about trust, hotels and Airbnb
11/02/2015
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10:50:27 PM
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There’s no denying there has to be a high level of trust in the guest-hotel relationship. but a survey, Americans’ trust in each other has diminished. Article by Tnooz.
Airbnb Crimps Hotels’ Power on Pricing
10/03/2015
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6:19:16 PM
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Rare events that draw huge crowds, like Pope Francis’ visit to the U.S., usually mean a windfall for hotels that can ratchet up prices to meet booming demand for rooms.
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